Customer Service

Shipping & Delivery
Orders placed Monday-Friday before 5 PM CT will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 5 PM CT will begin processing the next business day. Orders placed on Friday after 5 PM CT will begin processing on the following Monday. elisemcollection.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Our carriers are unable to deliver to APO/FPO addresses or P.O. Boxes. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
Privacy & Security
Information You Give Us You provide most such information when you search, buy, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through elisemcollection.com; provide information in My Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of e-mails to us. Information You Can Access COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of berlioni.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of elisemcollection.com and protected by U.S. and international copyright laws. All software used on this site is the property of elisemcollection.com or its software suppliers and protected by United States and international copyright laws.
Returns & Replacements
Returns and exchanges are accepted on merchandise within 5 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Merchandise returns and exchanges must include the original packeging in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. PLEASE NOTE: Shipping and handling charges are non-refundable. elisemcollection.com does not assume return shipping costs. Packages that arrive COD may be denied, or the COD amount will be deducted from your return or added to your exchange order. NOTE: BOY SHIRT, SPECIALTY ITEMS and any other items specified are exchange ONLY, NO REFUNDS
Online Sale Policy
       NOTE: The Color of some belts/handbags can vary depeding on the type of computer or mobile device you are using to view our website, hence we cannot guarantee exact color. We did our best to ensure that every product picture onlne matches the physical product color. Before submitting order, please ensure that the size,color or selection made is correct. Size chart we used is standard size for all our products unless noted on description. Some dresses/suits are cut differently by manufacturer, that will be noted on item description to ensure that you select the correct size.
Ordering
How to shop online Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "view cart" button on the orange menu bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.
Thinking of removing items from your cart? You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “log in” on the menu bar at the top of any page.
Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
Payment
Which credit cards do you accept? elisemcollection.com accepts the following credit cards: Visa, Master Card, American Express, and Discover..
Customer Service
Customer Service Regular Hours: Monday-Friday 9:30AM-5:30PM Pacific Time 1-323-782-4313 (Fax :1-323-782-4315) Elise M Collection  Show room 6535 Wilshire Suite 105, Los Angeles, CA 90048 .
Updating Account Information
Log into your account, and click on “Account Information” located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit” The changes you have made will now be saved to your profile.

customer service